物流政策

Shipping policy

Shipping & Delivery Information

Due to high demand, orders are generally shipped in the order they are received, from oldest to newest. Dispatch typically takes 2 to 5 working days. You will receive a shipping notification email once your item is on its way.
Your order will be sent to the delivery address provided at checkout.
Please ensure your address is complete and
accurate, including house number, street name, and postcode, to avoid delivery issues.

Delivery Time Estimates

We ship worldwide with secure and fast shipping!

Delivery Delays

We strive to provide fast and efficient service, but
sometimes delays may occur due to factors beyond our
control.
If your order has not arrived after the estimated delivery time, please allow a few extra days for delivery.
If the delay continues, please follow these steps:

1. Verify your delivery address is correct and
complete.
2. Check for a missed delivery card left by your local
postal service. It may indicate your package is being held at a nearby post office. Also, check with neighbors or around your property for the parcel.
3. Contact us at chelsiazhuang@gmail.com or 1143539556@qq.com or +86 15819653145 and we will do
our best to assist you.

Shipping Policy & Terms

By placing an order with urBestieChelsia , you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to urBestieChelsia. This also applies to any shipments that are refused by you at delivery.
Please note that for international shipments, urBestieChelsia has no control over local delivery services. Delays may be caused by customs inspections, local postal service performance, or busy periods such as holidays.
If you have any questions regarding shipping, please contact us at 1143539556@qq.com.