退款政策
Refund & Return Policy
How do I place a return or exchange?
We're sorry you didn't love your items. Please reach out to chelsiazhuang@gmail.com or 1143539556@qq.com with your order number and items you'd like to exchange or return, we'll take care of the rest.
I can't find my return slip.
Don't worry-urbestiechelsia don't include return slips. Just reach out to chelsiazhuang@gmail.com or 1143539556@qq.com and we'll help you out with your return or exchange.
What's your return policy?
All returns must be requsted within 14 days of receiving your order.
To start a return, or if you're having trouble making a return within 14days timeframe, please reach out to our Whatsapp +86 158196153145 or E-mail: 11435395562qq.com/chelsiazhuang@gmail.com.
An order number must be provided to apply for a return , and your refund will be issued in full to your original form of payment. Please note, your orginal shipping charges are non-refundable.
How long does it take to process a return?
Creat card refunds usually take 5-10 business days to apear on your sattement after we process your return.
What should I do if I receive the wrong product?
If you received a product different from what you ordered---- Our apologies! Please contact us at chelsiazhuang@gmail.com or Whatsapp us at +86 15819653145 and we'll make it right.
What's your return process if I'm not happy with the product?
You may return your item within 14 days of receiving your package. Here are your packing instructions:
- Securely pack the items in a box.
- Affix the provided mailing label squarely onto the address side of the parcel, covering any previous delivery address and barcode without overlapping and adjacent side.
- Use the adress provided and affix the appropriate postage if required.
- Ship the package from your nearest post office or shipping provider.
If you did not receive a return label, please email us at chelsiazhuang@gmail.com/1143539556@qq.com
Important: If you have receive a faulty or damaged product, please email chelsiazhuang@gmail.com/1143539556@qq.com before returning your oorder. We will help you with the returns procedure and find the best solution.
Note: If your order was not purchased via urbestiechelsia, the reture policy of the store where you purchased the product will apply.
Lost or Stolen Packages
Once your package is marked as delivered by the shipping carrier, urbestiechelsia is not responsible for lost or stolen items.
If your tracking information shows that your order was delivered but you have not received it, please contact the shipping company directly to open an inverstigation or file a claim.
We're always happy to help provide any shipping details you may need to support your claim-- just reach out to chelsiazhuang@gmail.com/1143539556@qq.com
What should I do if my package is missing?
95% of missing packages are found by following four simple steps
- Verify the shipping address for your order.
- See if someone else accepted the delivery .
Your family, neighbor or friends may have accepted the delivery for you.
If possible, check your surveillance carmeras to see if anyone has taken your package. - Look around the delivery location for your package
The courier may have left the package in front to your mailbox, garage, front or back dor, your window, or on the lawn. Check these please - Look for a notice of attempted delivery in your mail
How do I cancel an order?
You can cancel your order before it has been shipped by contacting us at chelsiazhuang@gmail.com/1143539556@qq.com
Unfortunately, an order canot be cancelled once the item has been delivered to you.
Please note:
You may request a cancellation before your order enters processing or is shipped.
Cancellation requests are subject to a processing fee.